The Inbound Email playlist provides an overview of how the inbound email process works and explains how to troubleshoot common issues. It was recorded in the Istanbul release, but may apply to future releases as well.

For best video quality, increase your player resolution to 1080p.

Videos in this series include:

For more information on inbound email, see:

Product documentation: Troubleshooting inbound email

ServiceNow knowledge base: Inbound Email | Troubleshooting

Your feedback helps us better serve you! Did you find this playlist helpful? Leave us a comment to tell us why or why not.