The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.

Domain Support

Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Email

Configure, diagnose and resolve issues with email and notifications.

• Four-byte UTF-8 emojis cause email to be truncated in database (KB0621602)

Import/Export

Migrate data from one instance to another.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Mapping

Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.

Text Search

Administer global text search or Zing text search, to index and find information with text searches.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.