We look back at a great CIO Briefing at the Kasteel Groot Bijgaarden on 18 May 2017.

Thanks to our valued partners Devoteam, Fujitsu, ASP, Crossroad and Plat4mation making this CIO Briefing possible.

Geert Speltincx, Country Manager Belgium & Luxembourg welcomed over 50 executives at ServiceNow's first CIO Briefing in Belgium.

The moderator of this networking event Luc Blyaert, Digital Expert & Opinion Leader, presented questionnaire findings of the CIOs attending on their main priorities. According to Blyaert 'One of the most revealing parts of the day was the questionnaire results from the attending CIOs that revealed 'better business performance' as a main priority. And that this performance can only be driven by innovation.' To read the full article "Key Takeaways from ServiceNow's Inaugural CIO Event Belgium" by Luc Blyaert click here.

Philip Carter, Chief Analyst Europe IDC presented his take on Digital Transformation: The Executive Mandate. "In the majority of cases digital transformation forms part of the corporate strategy with the CEO playing a key role. Unfortunately, the IT department itself is not always ready for it, with only one in five companies putting the IT organization in a strong leadership position to have the 'digital conversion'." The top takeaways of Carter presented were:

• Focus on the development of the IT organization and its talent
• Transform the IT infrastructure and operations
• Focus on service and program management and of course innovation

Two Belgian customers also presented, namely Arnaud Pire, Senior Manager IT, Service Delivery, Operations from Toyota Motor Europe on "Service Management Sharing TME Experience" and Vincent Lamote, Head of Operations Investments Services, from ING Belgium on "Empowering People to Stay Ahead in Life and Business". The presentations are attached to this blog post and can be downloaded.

Quoting Arnaud Pire, Toyota Motor Europe "Service Management is a continuous journey. Therefore, choosing an evolving platform and build a solid business case is of eminent importance. For us, working with ServiceNow resulted in a more common flexible platform for our service management process and ability to measure KPIs enabling continuous process improvement. ServiceNow can deliver!"

Quoting Vincent Lamote, ING Belgium "Since ING has implemented ServiceNow, we can attract 20% more end users on a monthly basis. Thanks to capacity management, up to 15 percent of employees could be deployed on other tasks with greater added value. Employee satisfaction also went up, the quality of service was better, speed of service improved by as much as 500 percent and the commercial impact was obvious."

For more information please contact your local ServiceNow representative.