The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Agile Development

The Agile Development application is an iterative and incremental process for software development environments.

Automated Test Framework

Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

• False Edge Encryption proxy outage alerts occur (KB0598181)

Event Management

Combine multiple sources from monitoring tools into a single event management console to integrate with other ServiceNow features.

Forms

View and edit records in a form to display information from a table.

Import/Export

Migrate data from one instance to another.

Live Feed

Post and share content in a ServiceNow instance with Live Feed.

Mobile

Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.

Performance

Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Platform

Manage fields, function and tasks within the ServiceNow platform.

Project Management

Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.

• Generic hierarchy does not order child records/nodes correctly (KB0610423)

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Mapping

Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.

Service Portal

Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

System Applications

Create, organize and manage your applications with System Applications.

• Unable to launch Studio via Studio module when UI11 is enabled (KB0623129)

Team Development

Support parallel development on multiple, sub-production ServiceNow instances using team development.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.