The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.

Domain Support

Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Email

Configure, diagnose and resolve issues with email and notifications.

Forms

View and edit records in a form to display information from a table.

Incident Management

Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Lists

Display information from a data table and search sort and filter that information using lists.

MID Server

Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Portal

Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

SLA

Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA).

• SLAs on Requested Item table fail when using a variable set (KB0610309)

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Workflow

Automate multi-step processes with a graphical workflow engine.