I am using installer to install the mid server but getting below error on log

INFO: Loading properties file: C:\YD_42_MIDServer\agent\.\properties\glide.properties

Sep 08, 2016 11:38:57 AM com.service_now.mid.installer.OutputHandler error

SEVERE: Unable to connect to instance.

CMD message:

INFO: starting InstallerUI

Logger for 'glide' has not been configured by the container, configuring now:

Configuring log handler: java.util.logging.FileHandler

Setting useParentHandlers=false for Logger 'glide'

Overriding formatter to: com.glide.util.DefaultLogFormatter (for handler: java.util.logging.FileHandler)

- Required credentials not available for BASIC @dev******.service-now.com:443

- Preemptive authentication requested but no default credentials available

Hi everyone..

I have found the root cause. Proxy was enabled for my System. So in MID installer I have to pass that host and port number. Click the check box "USE PROXY"

Finally it works.

Hi Jitendra..

I was also facing the same issue.

Thanks for your help !! Cheers

Hi Jit,

Thanks it's working.

This document was generated from the following discussion: mid server installation issue on windows 64-bit