The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Asset Management

Integrate physical, technological, contractual, and financial aspects of information technology assets using IT asset management.

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Customer Service Management

Provide service and support for your external customers with Customer Service Management (CSM).

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Filters

Apply, modify, create, and save filter conditions to be applied to a table and work with a subset of data.

Incident Management

Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Lists

Display information from a data table and search sort and filter that information using lists.

Live Feed

Post and share content in a ServiceNow instance with Live Feed.

• Live feed favorite search hangs and does not work properly (KB0623867)

ODBC

Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver.

• ODBC Driver Requests Exceeding Maximum Concurrent Connections (KB0622240)

Orchestration

Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Persistence

Manage how data is stored on an instance.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Mapping

Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.

Service Portal

Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

Upgrades

New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Web Services

Allow diverse HTTP-based applications to talk to each other with web services.