The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Application Development

Create, manage, and distribute custom applications for your business. You can create custom applications to extend existing functionality delivered with the core platform or introduce new functionality.

Authentication

Validate the identity of a user trying to access a ServiceNow instance with authentication.

Automated Test Framework

Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

• FAQ for Connect Chat and Connect Support (KB0634397)

Clones

Clone your ServiceNow instance and preserve the name and email properties with cloning.

CMDB

The Configuration (CMDB) application provides core functionality for the configuration management database, including modules for hardware and configuration items.

• How to change the stats.do Tag "DEMO Server"(KB0634930)

Customer Service Management

Provide service and support for your external customers with Customer Service Management (CSM).

Domain Support

Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Global Support and Troubleshooting

Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles.

Import/Export

Migrate data from one instance to another.

• Currency field value cannot be updated via XML import (KB0623383)

Lists

Display information from a data table and search sort and filter that information using lists.

Persistence

Manage how data is stored on an instance.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

SLA

Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA).

Upgrades

New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Web Services

Allow diverse HTTP-based applications to talk to each other with web services.