On September 19th, 2024,  during our Platform Fundamentals Academy, we covered managing custom tables in subscription management. We clarified that not all tables starting with "u_" or "x_" are custom and explained exemptions for tables created by ServiceNow features, tracked in specific inventories. The session highlighted the importance of mapping custom tables to subscriptions for accurate reporting and access, with guidance on selecting the right subscriptions. We also provided mapping examples to ITSM, App Engine, and ITOM, followed by a Q&A and additional resources.

Content Covered

1. Introduction to Custom Tables:
   • Custom tables are essential for configuring and extending out-of-the-box (OOTB) workflows and building new ones to meet customer needs.
2. Identifying Custom Tables:
   • Not all tables starting with "u_" or "x_" are custom. The presentation clarifies common misconceptions and guides on identifying custom tables.
3. Exemptions and Inventory:
   • Some tables are exempt from being considered custom based on their extensions or automatic creation by ServiceNow features. These are tracked in specific inventories.
4. Mapping Custom Tables:
   • The importance of mapping custom tables to subscriptions is emphasized. Mapping ensures accurate subscription reporting and allows users with the appropriate entitlements to access these tables.
5. Subscription Management:
   • The presentation explains how to choose between different subscriptions based on user access, existing entitlements, and capacity.
6. Use Cases:
   • Several use cases are provided to illustrate how to map custom tables to different subscriptions, such as ITSM, App Engine, and ITOM.
7. Q&A and Additional Resources:
   • The presentation concludes with a Q&A session and provides links to additional resources for further learning.

Prior Platform Fundamentals Academy Sessions by Year

Click on the year below for all Platform Fundamentals Academy sessions held that year.

2024 | 2023 | 2022 | 2021

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