Introduction: What is a taxonomy?

Employee Center's unified taxonomy is a collection of hierarchical topics that brings together different content types – requests, articles, quick links, employee communications– across departments into a single employee-centric taxonomy. It also drives content discovery experiences via navigation, topics and topic pages. Watch the Employee Center Academy Webinar for additional guidance and to learn more about curated experiences. 

 

 

If you are building out an Employee Center taxonomy and not sure how to begin, reference ServiceNow's out-of-the-box (OOTB) taxonomy models as a starting point.

 

Leading Practices for Building Taxonomy

1. Review the taxonomy models
2. Identify gaps or topics that may need to be renamed to align with organizational taxonomy
3. Strongly recommended: validate your Unified Taxonomy using tree testing
4.  (Optional) If the OOTB taxonomy does not align with your organization, it is recommended to conduct a card sort and learn how your end users categorize content

Learn more about including users in your taxonomy development process.

 

IT Taxonomy:

 

HR Taxonomy:

 

 

Workplace Taxonomy:

 

Purchase and Expense Taxonomy (Finance):

 

 

Legal Taxonomy:

 

Click here to download the Excel version of these taxonomies.

 

 

Note: ServiceNow Advanced & Total Impact customers can take advantage of the Unified Taxonomy Review & Design Accelerator