The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

General

Find solutions to general ServiceNow related problems.

Change Management

Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.

Clones

Clone your ServiceNow instance and preserve the name and email properties with cloning.

Customer Service Management

Provide service and support for your external customers with Customer Service Management (CSM).

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Lists

Display information from a data table and search sort and filter that information using lists.

MID Server

Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.

• CMP request not routed to appropriate MID Server (KB0634678)

ODBC

Specify the ODBC client to connect to the ServiceNow platform for reporting using the ODBC driver.

Performance

Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Mapping

Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.

Service Portal

Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

Survey Management

Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys.

• Unable to save and submit when using the Take Survey widget (KB0635191)

Team Development

Support parallel development on multiple, sub-production ServiceNow instances using team development.

Upgrades

New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.

• Resolve Conflicts action displays 'Payload is not found' (KB0635188)

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Web Services

Allow diverse HTTP-based applications to talk to each other with web services.

Workflow

Automate multi-step processes with a graphical workflow engine.