The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Contextual Search

Configure fields on forms and record producers to automatically display knowledge search results based on the entered text.

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.

Email

Configure, diagnose and resolve issues with email and notifications.

Lists

Display information from a data table and search sort and filter that information using lists.

Live Feed

Post and share content in a ServiceNow instance with Live Feed.

MID Server

Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.

Orchestration

Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.

• How to access the output returned by an Orchestration Activity (KB0635207)

Performance

Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Platform

Manage fields, function and tasks within the ServiceNow platform.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Portal

Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

System Applications

Create, organize and manage your applications with System Applications.

• Re-installed applications have files missing (KB0635328)

Team Development

Support parallel development on multiple, sub-production ServiceNow instances using team development.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Workflow

Automate multi-step processes with a graphical workflow engine.