The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

General

Find solutions to general ServiceNow related problems.

• Istanbul Patch 9: Known Errors (KB0635601)

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.

Email

Configure, diagnose and resolve issues with email and notifications.

Express

ServiceNow Express is our service management solution aimed at SMBs and small enterprises who need easy configuration and customization.

Filters

Apply, modify, create, and save filter conditions to be applied to a table and work with a subset of data.

MID Server

Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.

Orchestration

Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Portal

Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

Update Sets

Move groups of customizations from one instance to another using Update Sets.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Workflow

Automate multi-step processes with a graphical workflow engine.

• Why workflow version records should not be deleted (KB0635645)