Select Box: Easy way to customize the default value
A question that seems to come up often is, "How do I customize the default value for a select box to get rid of --none--?"
In my search for this answer I came across many over-engineered solutions. The one I eventually came up with is just way too easy.
1. Create a select box variable
2. DO NOT select a default value or the '--none--' checkbox
3. When you create your first Question Choice do this:
- Text: Please choose an option [or whatever you desire here]
- Value: [hit the space bar one time]
After this first Question Choice, create all of the remaining Question Choices...that's it.
When referencing this variable in other scripts (or workflow), just remember that it's default value is ' '.
Cheers.
https://www.servicenow.com/community/developer-articles/select-box-easy-way-to-customize-the-default-value/ta-p/2329826