The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

General

Find solutions to general ServiceNow related problems.

• Jakarta Patch 3: Known Errors (KB0635602)

Automated Test Framework

Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.

Chat

Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.

Email

Configure, diagnose and resolve issues with email and notifications.

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Lists

Display information from a data table and search sort and filter that information using lists.

MID Server

Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.

Mobile

Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.

Orchestration

Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.

Performance

Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.

• Optimize widget rendering time on responsive dashboards (KB0635324)

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Persistence

Manage how data is stored on an instance.

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Mapping

Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.

Update Sets

Move groups of customizations from one instance to another using Update Sets.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.