The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.

Recently added and updated Knowledge Base articles:

General

Find solutions to general ServiceNow related problems.

Application Development

Create, manage, and distribute custom applications for your business. You can create custom applications to extend existing functionality delivered with the core platform or introduce new functionality.

Authentication

Validate the identity of a user trying to access a ServiceNow instance with authentication.

Automated Test Framework

Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.

Edge Encryption

Edge Encryption allows you to control and possess all encryption keys for encrypted data.

Email

Configure, diagnose and resolve issues with email and notifications.

Import/Export

Migrate data from one instance to another.

Integrations

Consolidate your ServiceNow product with CMDB,Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on using Integrations.

• URL with parameter XML exports raw data only (KB0635940)

Knowledge Management

Help important information flow between the IT departments and the company or organization using knowledge management.

Language and Translations

ServiceNow offers plugins that allow you to translate most of the instance into a particular language.

Lists

Display information from a data table and search sort and filter that information using lists.

MID Server

Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.

• How to manually restore or upgrade MID server (KB0635789)

Mobile

Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.

Orchestration

Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.

Performance Analytics

Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.

Persistence

Manage how data is stored on an instance.

Platform

Manage fields, function and tasks within the ServiceNow platform.

• How to Cancel a Long Running Transaction | All Nodes (KB0635968)

Reporting

Manage and customize the visibility, types, generation, and output types with reporting.

Service Catalog

Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.

Service Portal

Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.

System Applications

Create, organize and manage your applications with System Applications.

User Interface

Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.

Web Services

Allow diverse HTTP-based applications to talk to each other with web services.