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ITOM in ServiceNow enables an organization to eliminate outages with a service‑aware approach, ingest operational information, and enable IT to proactively address issues and quickly respond to incidents.

Recently added and updated articles on Discovery, MID Server, Orchestration, and Service Mapping:

Discovery

Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.

MID Server

Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.

• How to manually restore or upgrade MID server (KB0635789)

Orchestration

Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance.

Service Mapping

Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.