ServiceNow - How to Create SLAs by dot walking to the Parent Task in Kingston - YouTube

Created the video above to illustrate how to fire an SLA in a situation where a RITM's catalog task needs to be tracked. More specifically, the following is demonstrated:

*The correct approach for dot walking to the Parent Task;

*Which table to list in order for the SLA to fire correctly;

*The appropriate Start and Stop Conditions.

Hope it helps!