Have you spent countless hours of development time setting-up Copy Incident Functionality on the ServiceNow Platform?! Kingston Exponentially Enhances the User Experience by providing that functionality out of the box! Check-out my video below!

ServiceNow - Kingston's Copy Incident Functionality Exponentially Enhances the User Experience! - Yo...

The following items are shown:

How to update the Customization Properties for Incident Management settings to copy incident fields from previous records to new records;

How to add customized fields to the incident form and to the properties page;

Demonstration of the Copy Incident function in the Incident Form.