Please see my video on Incident Alert Management in Kingston:

ServiceNow - Incident Alert Management in Kingston Part 1 - YouTube

Topics discussed in this video:

* Basic overview of Incident Alert Management features.

* What's installed with Incident Alert Management in Kingston.

* Demonstrate how to activate the Incident Alert Management Plugin.

* Demonstrate how to Create an Incident Alert record from an Incident.

* Display incident_alert.config and some of the tabs.