Below is the link to the second part of Incident Alert Management in Kingston:

ServiceNow - Incident Alert Management in Kingston Part 2 - YouTube

Topics discussed in this video:

* Overview of Contract Responsibilities vs. Contract Definitions.

* Review of how to Create an Incident Alert from an Incident.

* Created 2 Contract Responsibilities.

* Created 2 User Contract Definitions - one with Default Override and the other as a Form Field Source.

* Created 2 Group Contract Definitions - one with Default Override and the other as a Form Field Source.

* Demonstrated how the records respond to the conditions listed in the Contract Definition.

* As a bonus displayed one awesome example of ServiceNow's out of the box client scripts.