Below is the final video on Incident Alert Management in Kingston! Enjoy!

ServiceNow - Incident Alert Management Part 3 - YouTube

Topics discussed in this video:

* Review of Contact Definition and how to create a Default Override.

* Walked-through the following Incident Alert Management Related Lists: Impacted CI, Incident Alert Task, Related Incidents.

* Resolved an Incident Alert.

* Displayed the PIR Tab after resolution.

* Opened an Incident Alert Task.

* Closed the Incident Alert Tab.

* Displayed where to find the Incident Alert Reports and the Incident Alert Homepage.