Best Practices for Reporting and Performance Analytics Upgrades (Lener)
Import
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Jan 29, 2018
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article
- Review the Performance Analytics, Reporting, and Dashboard release notes for the version you are upgrading to
- Test any custom visualization or custom interactive filters
- Run all active jobs (excluding on-demand) and look for any new errors
- Check insert counts and run times pre and post upgrade to identify any significant changes.
- Starting with Kingston, review the diagnostics on a sub prod prior to upgrading to prod)
- Review the application indicators (OOTB and Custom) with application owners to ensure everything is still relevant.
- Review new content packs, we keep adding more and more and more (which is awesome but doesn't do any good if no one looks at it)
- Dashboard Owners should review their dashboards after the initial post-upgrade collection
- Review the PA Solution Library (activate via plugin) to review updates and new content with the new release. It also provides descriptions of the dashboard content, with screenshots.
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https://www.servicenow.com/community/platform-analytics-articles/best-practices-for-reporting-and-performance-analytics-upgrades/ta-p/2303701
