IT Support Managers! Want tickets to be transferred from one employee to another at the end of a shift? Watch how delegate functionality in ServiceNow accomplishes that objective:

ServiceNow - How to setup delegation of tasks from one user to another in Kingston

Items demonstrated/discussed in this video:

* Displayed the My Profile Page where users can delegate tasks to one another.* Discussed the difference between the Delegate - User vs Delegate - Delegate related lists and how to add them as an admin.* Opened an incident and assigned it to a user with an active delegate and displayed what the delegate will see.* Deleted the Delegate and displayed the system behavior afterward.* Attempted to trick the system at the end of the video.

* Displayed the Delegates module where all delegates with the platform can be viewed.