How to Create an SLA with a Relative Duration in Kingston
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Feb 26, 2018
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Ever wonder how to create an SLA with a Relative Duration? See how in my video below.
Items demonstrated/discussed in this video:
* Navigated to the Relative Durations Module.
* Displayed the out of the box Relative Durations and created one based off of that model.
* Displayed and explained the SLA Definition created with the Relative Duration.
* Dot walked one of the SLA Definition's conditions.
* Demonstrated the SLA triggering on 2 incidents.
* Revised the Relative Duration to demonstrate how the Breach Date will change depending on when the SLA is opened.
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https://www.servicenow.com/community/itsm-articles/how-to-create-an-sla-with-a-relative-duration-in-kingston/ta-p/2314034