Configure your instance's default search behavior in Kingston
Import
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Feb 28, 2018
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article
So, you want your ServiceNow platform search to behave more like a search engine and less like it's looking for a number? Watch my video below for how to configure it.
Items demonstrated/discussed in this video:
* Discussed how fields such as Short Description default to a greater than or is operator and displayed an example in the Incident List.
* Navigated to the System Properties List and displayed a new record.
* Created a System Property which defaults the operator to contains.
* Navigated back to the Incident List and showed the difference in search results.
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https://www.servicenow.com/community/developer-articles/configure-your-instance-s-default-search-behavior-in-kingston/ta-p/2329905