#### **Unlocking Workflow Efficiency with ServiceNow Process Mining**

In today’s fast-paced enterprise environment, **understanding and optimizing workflows** is critical for efficiency, cost reduction, and customer satisfaction. But traditional dashboards only tell part of the story—they show **what’s happening**, but not **why**. This is where **ServiceNow Process Mining** comes in.

In the latest episode of **Creator Toolbox**, ServiceNow experts **Earl Duque** and **Dan Grady** dive into Process Mining and its latest features in the **Yokohama release**.

### **What is Process Mining?**

Process Mining acts as an **X-ray for workflows**, helping businesses visualize their actual processes based on real data. It identifies **bottlenecks, rework loops, inefficiencies, and automation gaps** that impact service delivery.

### **Why Use Process Mining?**

* **Beyond Dashboards**: Dashboards answer "what," but Process Mining reveals "why."
* **Instant Insights**: Identify inefficiencies **in minutes** rather than weeks or months.
* **Continuous Improvement**: Processes evolve—**so should your analysis**. Process Mining isn't a one-time fix, but an ongoing optimization tool.

### **Live Demo: Creating a Process Mining Project in Minutes**

One of the most exciting aspects of Process Mining on ServiceNow is **how easy it is to get started**. Unlike third-party tools that require extensive setup and data migration, ServiceNow’s native Process Mining solution allows you to:

1. **Activate a plugin** (already enabled in Xanadu/Yokohama for evaluation).
2. **Create a project** in the Process Mining workspace.
3. **Define activities and breakdowns** (e.g., track state changes or assignment group transitions).
4. **Mine your data**—in as little as **six minutes**!

###

### **Real-World Use Cases**

Process Mining can be applied to various scenarios, including:
✔️ **SLA Breach Analysis** – Identify where delays occur.
✔️ **Multi-Hop Routing** – Find where tickets bounce between teams.
✔️ **Rework Loops** – Discover work items that repeatedly cycle through statuses.
✔️ **Before & After Process Changes** – Measure the impact of workflow adjustments.
✔️ **Automation Opportunities** – Spot repetitive tasks that can be automated.

### **How to Get Hands-On with Process Mining**

🔹 **Now Learning Course** – Try it with demo data.
🔹 **Evaluation Projects** – Available **out-of-the-box** in production for incidents, HR cases, and customer service cases.
🔹 **Sub-Production Environments** – Mine up to **3,600 records** per project.

### **Final Thoughts**

ServiceNow Process Mining is a **game changer** for organizations looking to **gain deeper process insights, optimize workflows, and continuously improve service delivery**. Whether you're a **developer, process owner, or business leader**, this tool can provide **real-time visibility** into how work gets done—and how to make it better.

🚀 **Get started today!** Activate your **evaluation project** in Yokohama or check out the **Now Learning course** to explore the possibilities.

📌 **Watch the full demo on Creator Toolbox!** 🎥

### **Resources**

All links mentioned in the episode (Now Learning, Process Mining Academy, use case series, etc.):

* Process Mining Academy - [https://www.servicenow.com/community/process-mining-blog/process-mining-academy/ba-p/2339885 ](https://www.servicenow.com/community/process-mining-blog/process-mining-academy/ba-p/2339885)
* Process Mining Use Case Series - [https://www.servicenow.com/community/process-mining-blog/process-mining-use-case-series/ba-p/2459329 ](https://www.servicenow.com/community/process-mining-blog/process-mining-use-case-series/ba-p/2459329)
* Guide to getting started with Process Mining - [https://www.servicenow.com/community/process-mining-blog/guide-to-getting-started-with-servicenow-process-mining/ba-p/2905413 ](https://www.servicenow.com/community/process-mining-blog/guide-to-getting-started-with-servicenow-process-mining/ba-p/2905413)
* What's new for Process Mining in the Yokohama release -

And of course, to see the other topics we are exploring in this Yokohama release season, check out our [Yokohama Content Archive](https://devlink.sn/yokohama)