logo

NJP

ServiceNow Learning 163: Where all you can call Decision Table in ServiceNow?

New article articles in ServiceNow Community · Sep 18, 2024 · article

Hi All,

 

Today I will cover where all you can call Decision table in ServiceNow.

 

1. You can call decision table in Flows by calling the "Make a Decision" OOB action. See below:

 

Based on the number of results in Decision table you will get the same branches in Flow when you use the Make a decision in Flow Designer. So, if there are 3 results in Decision table then you will see 3 branches in Flow Designer automatically generated by the system as soon as you click Make Decision Action in Flow.

 

Example, I have a Maternity Leave application which has the logic of having the number of days against each country saved in Decision table hence I have 3 entries as shown below:

 

ShammaNegi_0-1726645827927.png

 

 

Flow Designer:

 

Now, based on my 3 entries in Decision System has generated 3 branches in Flow. Shown below:

Note: Make sure your decision table is published in order to select that decision in Flow and reflect the same number of branches.

 

 

View original source

https://www.servicenow.com/community/developer-blog/servicenow-learning-163-where-all-you-can-call-decision-table-in/ba-p/2816873