[Music] [Applause] I'd like to introduce Jacob Anderson one of our founders and vice presidents and really the technical thought leader behind the development of smart launch Jake if you're ready I'll hand presenter over to you all right sounds good thanks Sean as John mentioned I am overall of product development here cross use and I've been doing ServiceNow work for over 10 years now and during that 10 year span I've done a lot of implementations and what I've seen over and over again is is even though while I was a ServiceNow or across fuse I think we have the best consultants in the world what happens with a phase 1 implementation a lot of times historically is a customer determines what they want and you go and you gather requirements you figure out what all the customizations they want to do in service now and since the customers coming from the world of their old product whether it's remedy or HP or whatever pretty quickly you start to realize that those customizations and your requirements are in essence rebuilding remedy and so what we're trying to do here is make sure that you get a solid implementation that's really leveraging what ServiceNow is best at and that is a very powerful cohesive platform built on top of a CMDB that's really Enterprise ready and so what we do for smart launch is we try to to take advantage of that and implement in a way that's consistent from customer to customer applying all those best practices we've learned over the years and so one of your first questions is probably how do you implement this so one of the first things we do is in your fresh new ServiceNow instance we lay down a product called cross you smart launch this is how we manage your project and we have a Status page which is our dashboard and together we come here almost every day and we view how we're tracking towards completion and so the status goes from green yellow to red depending on how our implementation status is going we have a timeline which we honestly discuss almost every time because four weeks is very quick and so the time to load your core data or it or to configure your service portal that time flies and so we want to make sure that we're not falling behind and that if if you need help or if we need further clarification that we get on that right away and on this if if all the tasks aren't completed when the date occurs then those components turn red if we're in the middle of that right now it turns blue and if it's in the future it's green and then one of the thing is again of a big part of this is to be prescriptive on how we do the implementation you don't want your implementation be different depend on depending on which consultants doing the implementation right you want it to be the same as everybody else got that we're very very happy you want to make sure that you upgrade really well with ServiceNow well into the future that's the whole point of this as compared to if somebody's doing random customizations to your to your instance you know you may not upgrade as well as you would have done in a thoughtful way like we're we're doing here and so we also have a bunch of tasks that we're gonna work on together and these tasks are very well detailed that allows you to go through those and and Marc's completed you're done so one thing that we do is part of this smart launch deployment is we work together we expect you to have one or two technical people that have taken the ServiceNow foundation's course and that are willing and scheduled to work with us and and have the time allotted to do so this is an aggressive timeframe our idea here is when we walk away when this implementation is over we don't want you to have no idea what just went into your your instance or you shouldn't need to call us at a field to a forum right the idea is your ServiceNow admin or who's going to become your ServiceNow I'd been after the implementation should know exactly what into your instance and be able to manage this very well going forward and so we as sign a lot of tasks to the ServiceNow admin and we work through them together and if he or she gets stuck we teach and we get past that and so again we try to be very detailed on what these tasks are so that it can also be a learning and training experience and that's all included as part of SmartWatch [Music] [Applause] [Music]