*** Find all Meeting Files Here ***
https://www.servicenow.com/events/ai-summits.html#americas

Speakers:

• Roland Beaucage - Senior Solution Consultant at ServiceNow

• John Spirko - Senior Executive Enterprise Architect at ServiceNow

• Kevin Newton – CalPERS ITOM OCM use cases discussion

Discussion Topics:

• Service Mapping Outcomes – What to aim for and how to get there

• Tag Based Service Mapping – Hidden gem and possible shortcuts

• Take away: ITOM Capability Roadmap

• Navigating Org Change and other friction points