Introduction:

My professional journey began in the realm of IT infrastructure management. Initially, I served as a BMC Remedy Technician before transitioning to ServiceNow. I was particularly inspired by the concept of the Personal Development Instance within ServiceNow, which greatly facilitated my ability to compare the functionalities of various Service Management tools and understand their significance in practical applications. Through the invaluable resources provided by the ServiceNow Community, I acquired extensive knowledge of numerous ServiceNow concepts and out-of-the-box functionalities.

The ServiceNow Community boasts a robust presence in the current market, and I have greatly benefited from the practical insights gained through my engagement with it, enhancing my competitiveness in the field. I consider myself a vital contributor to the ServiceNow community and wish to express my gratitude for the knowledge I have gained through SN Community. Consequently, I have chosen to dedicate myself to helping others learn ServiceNow using accessible language.

Each article is crafted from my firsthand practical experiences, the lessons I have learned, and the challenges I encountered during the implementation process.

Items classified by their content

Integration:

• 2024 - 11 - 05 | Article | Code Lovers! - Attachment Integration - Trick & Treat (Low Code Solution)
• 2024 - 11 - 01 | Article | Integration- Simplify Your Integration Life!
• 2024 - 10 - 29 | Article | Whoa! - ServiceNow Virtual Agent - Legacy Bot Integration!
• 2024 - 07 - 07 | Article | Automated Change Ticket Integration - Enterprise Change Management

Platform:

• Article | Back 2 Box | Tool Migration & Transformation | WIP
• 2024 - 11 - 07 | Article | Developer 2 Consultant Transformation? Implementation Plan Best Practises

IT Service Management:

• 2024 - 11 - 02 | Article | ITSM Building Block - Identify Foundation Data!

Customer Service Management:

• 2022 - 11 - 02 | Article | ITSM vs CSM - Technical Insights

Industry Products_(Telco):_

• 2023 - 12 - 19 | Article | Telecommunication Service Management (TSM) - Overview

Workspace Service Delivery_(WSD)_:

• Article | Workspace Service Delivery Implementation | WIP

Scripting & Debugging:

• 2024 - 11 - 03 | Article | Copy Attachment - Trick & Treat - Low Code Solution

Virtual Agent:

• 2024 - 10 - 30 | Article | Virtual Agent Architecture & Key Components

Collaboration with Product & Community Teams:

• 2024 - 11 - 01 | Blog | Research Experience - Decision Builder | WIP
• 2024 - 10 - 02 | Blog | Learn from Community Expert's - Gen AI DevOps Change Velocity

Simple Utilities:

• Share | Build Topic to Create an Incident
• Share | Audit Tracker | Fields & Workflows
• Share | Catalogue Migration | Between 2 SN Instances
• Share | UG Rapid Transfer | User, Group & Group Member
• Share | Unlogged User Clean Up

#servicenow #integration #SNShare #IndustryProducts #CSM #Platform #DevOps #Bot-to-Bot

@itsm @DevOpsChangeVelocity @csm @TSM

I trust you find it satisfactory! Should you have any inquiries or comments, please do not hesitate to reach out.

If this has been of assistance to you, I would be grateful if you could bookmark it or indicate that it was helpful.

Regards,

Suresh.