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How can i select which field will be copied on copy change function?

Import · May 28, 2018 · article

How can i select which field will be copied on copy change function?

Como informar os campos que serão copiados na função copiar mudança

Configuring attributes to be copied.

UI Action: Copy Change

Image Description
01. Acesse o Service Now
image 02. No menu navegue na pesquisa e digite
image 03. On filter name type "com.snc.change_request.copy.attributes"
image 04. On value field type your own fields.
05. Save

Standard value fields:

category,cmdb_ci,priority,risk,impact,type,assignment_group,assigned_to,short_description,description,change_plan,backout_plan,test_plan

image

Copy change Request

Configure ability to copy a change request

Configure ability to copy a change request

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https://www.servicenow.com/community/itsm-articles/how-can-i-select-which-field-will-be-copied-on-copy-change/ta-p/2317472