Hi Everyone,

I thought I would use this article to give you updates, references and any other resources. So please feel free to add your questions here.

There were a few questions that came out of class yesterday:

(i) References to SAIF and SIM. Up until recently our methodology was ServiceNow Implementation Methodology (SIM) with the broader context of the ServiceNow Adaptive Implementation Framework (SAIF).

As I understand it, SAIF is being retired and the methodology is just SIM.

(ii) IS the Services shared instance still used?

That’s being retired completely. Not sure on the timeline for that, since we still have resources and customers on this instance.

(iii) Is there a template of the SOW?

I have been informed that the SOW is a document designed for ServiceNow commissioned projects and thus it will need to be the partner's responsibility to develop their own templates.

Regards Darren