1. Users without any role - Free (who can view ESS portal)

2. Users who are fulfiller (Like working on the change, incident etc) -> Normally they need ITIL role and are charged. - licensed users

A. SUBSCRIPTION

Subscription Management

Subscrption Types

https://<instance>.service-now.com/nav_to.do?uri=/license_details_list.do%3Fsysparm_userpref_module%3D51410040c3322100f4a13b251eba8fbc%26sysparm_clear_stack%3Dtrue

>> Subscription Management > Subscriptions

Instance Usage

>> Instance Usage

B. Default report

by Göran Lundqvist

Image	Description
	01. >> System Security > Reports > Role Allocation
	02. Looking results...

C. Coding

Counting using script By mallen_nspi

var user = new GlideRecord('sys_user');
user.addActiveQuery();
user.query();
var count = 0;
while(user.next()){
         var role = new GlideRecord('sys_user_has_role');
         role.addQuery('user', user.sys_id);
         //role.addQuery('role.name', 'itil');
         role.query();
         if(role.hasNext()){
                   count++;
         }
}
gs.print(count);

D. Couting

Looking for sys_user_has_role

https://<instance>.service-now.com/nav_to.do?uri=/sys_user_has_role_list.do

01. export

02. Download

03. let just user column

04. Remove duplicates

E. REPORT

New Report (file attached)

01. Navigate >>Reports > View / Run

02. Create a report

03. type the Report Name

Select Source Type: Table

Table: sys_user_has_role

04. Select Bars

05. Select Group By Role

06. Run

07. Result

Monitoring how subscriptions are allocated

View your subscription applications and allocation levels

Why a subscription might not appear in the list

Allocating users to a Per-User subscription

Monitor how resources are allocated to subscriptions

Monitor subscription compliance

ITOM Subscription Unit license calculation logic

Configuring Subscription Management with Groups