Agent Intelligence is a solution embedded in the ServiceNow Platform that delivers predictions based on the inputs provided by the users. Agent Intelligence uses machine-learning algorithms which has unique capability to learn from the contextual data, understand pattern and to predict intelligent outcomes without manual intervention. This blog post outlines key concepts to help you understand the ServiceNow Agent Intelligence for ITSM

This document below presents an overview of Agent Intelligence(AI) specific to problems it solves. We will also cover recommended best practices while implementing Agent Intelligence.