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Creating report with a new dynamic filter in ServiceNow

Import · Jul 24, 2018 · article

I got the question from a fellow ServiceNow admin who had some issues with a specific report he was trying to create. The requirements was to create a reports that showed you how many reassignment counts did the tickets have that was created through the ServiceDesk.

In this video I create an example of a report that would give you that information as well how to create your own Dynamic filter to (re)use in the condition builder anywhere in the system.

You can also download an update set with the script include and the dynamic filter here: https://drive.google.com/drive/folders/1ftO2YSlyOC18mBpKwAwALxyWsA9CpgvU?usp=sharing

//Göran

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