For those who have worked with Incident earlier, it's not uncommon to have seen attachments/images directly in Activities when this is added to the form.In CSM, this is not the case when activating the plugin.

And it is therefore necessary to add an attribute in the associated System Property if the behavior is desired.

In order to achieve this, locate the System Property : glide.ui.sn_customerservice_case_activity.fields, and add "*Attachments*", to the end of the string.

This will add the Attachment field to the Activities filter as shown in the image below.

Attachments will now be visible as a preview in the Activities list.

Labels:

• Customer Service Management