I had a question on the community that was kind of tricky, but still the use case was really good. It's was all about trying to use a processor to shorten down the url for knowledge articles that the end users were sharing.

Example 1 with original url: https://dev44006.service-now.com/sp?id=kb\_article&sys\_id=471ee81eff6002009b20ffffffffff34

Example 2 with short url: https://dev44006.service-now.com/kburl.do?article=KB0000032

In this case it also made it easier for the end user since it only needed the article number and can really easy just share the number with a colleague who can easy find it.

Requirement here was also that it should work for users that wasn't logged in.

Just to make sure I get your attention, I'll thrown in an issue with the solution that appears if you have installed applications like Customer Service Management and how to solve that.

//Göran