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Virtual Agent setup in ServiceNow Part 2

Import · Sep 29, 2018 · article

Here comes the followup video that I promised when doing Activating Virtual Agent Part 1.

This time we go a bit deeper and look at what kind of settings there are for the Virtual Agent, how to create you own topic and what kind of actions you can create.

Instead of trying to create a complex advanced topic, I have choose one of more complex topics there OOB and going to each action and see what it does and try to explain how it works.

I made a Second edition of this video since I noticed that after like 30 seconds the audio sync was way off.

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https://www.servicenow.com/community/developer-articles/virtual-agent-setup-in-servicenow-part-2/ta-p/2330288