This is another example of how modern web technologies can be used in ServiceNow:

- Modern, intuitive and mobile-friendly Incident self-service portal for end users

- Video overview: https://youtu.be/qZyt1Z6W7kY

- Test instance: http://bit.ly/INCPortalTest , username/password: portal/portal ...yes feel free to give it a hard test (create incidents etc.), but please keep in mind that it's a shared account and a personal dev instance

- the app is certified by ServiceNow, it's FREE and available in a store: http://bit.ly/IncidentPortal

- Custom login page

- Zero configuration, works out of the box

- NO Service Portal has been used

- The app does not touch ServiceNow Incident Management configuration, in fact, it does not create any ACLs, business rules or clients scripts.