How the Demand Score and Project Score are calculated
Demand Score and Project Score are calculated as:
Project / Demand Score = (10-risk_score + value_score + size_score) / 3
If you want to know how the risk_score, value_score and size_score are calculated in a demand please read this article
If you want to know how the risk_score, value_score and size_score are calculated in a project please read this article
Demand and Project Score are calculated using the Business Rules: “Compute Overall Score” for Demand/Project this business rule is calling updateOverallScore on EntityScorer Script Include that calculate risk as 10-risk (line 40)
In calculateScore on ScoreCalculator Script Includes the score is calculated as: (risk+size+value) / 3
https://www.servicenow.com/community/spm-articles/how-the-demand-score-and-project-score-are-calculated/ta-p/2304000