I recently added this application to the Service Now Developers Share under the Title 'Similar Incidents for Service Now' at https://developer.servicenow.com/app.do#!/share/contents.

You can also find information about the application at https://sisnow.pythonanywhere.com.

I really believe that your organizations could benefit from using this application.

I know it would have helped me tremendously when I used Service Now as a user for seven years in a position where I was performing software support. There were many times when I had to do thirty, forty or fifty keyword searches before I found an incident with the correct solution.