Dear Community,

I am sharing some of my blogs here that are related to ServiceNow custom business app design. In the latest one, I captured my experience of using the evidence-based design process to capture Personas, Tasks and Service Blueprints and how these artifacts are used in the Agile Scrum process.

• Individual people’s goals and motivations captured with Personas → Scenarios
• Organizational expectations captured with Tasks → Interaction Diagrams
• System permissions requirements captured with Roles → Service Blueprints

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