Understanding your KPI performance is the first step toward cost saving and improving the employee experience.

ServiceNow Benchmarks report explain your KPI performance, provide monthly Benchmarks comparison with peers (group of companies like yours) and provide customized tips and ideas to help you maximize your continuous improvement goals.

Find out how you compare

1. From your production Instance - Navigate to Benchmarks > Setup.
2. Click Opt-In – Navigate to Benchmarks > Dashboard and see the comparison right away.

Track your Progress and get personalized recommendation and tips for improvement

1. From Benchmarks Dashboard - Click on a KPI to drill down to historical charts and see the automated recommendations.

Frequently Asked Questions

Benchmarks FAQ