Enrich ServiceNow incidents with automatic SAP Note search (for SAP corrections and KB articles)
Import
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Jan 17, 2019
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article
Hi,
You can get an overview of standard SAP tools that allow you to look for solutions in the SAP Note database in this blog post:
It is explained how you can add this extra information to your SNOW incidents automatically...
See it in action here:
Cheers,
Tamás
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https://www.servicenow.com/community/itsm-articles/enrich-servicenow-incidents-with-automatic-sap-note-search-for/ta-p/2316627