You can read all about the great new features and changes in Madrid here:

https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/summary/rn-summary-new-fe...

Happy exploring.

Comment on your favourite new feature below...

My favourite things in Madrid:

The ability to call a Workflow from a Flow and the new Embedded Survey in email and Chat - great stuff! and finally Agent Workspace available for all.