Q. I have inherited a CMDB that has little controls, lots of duplicates, orphans, broken maps, inconsistent dependencies. Where should I start?

A. Your starting point is data cleanup and begin providing feedback to the business about your limited scope. Depending on how bad the data is, don’t be afraid to flush the data – but again check with the business to see if they plan to use the data even if the quality is poor. The key is to find the right stakeholder who values data quality and driven to achieve it.

Q. Cultural challenges are the hardest. If someone in the organization is identified as a CI Owner, Class Owner, or Service Owner, how do you empower them to provide support of the CMDB?

A. These are the people who care already, you must find what it is they care about. Then, it’s a matter of adding the right role or ACL to the data you would like for them to be able to edit.

Stay tuned for future blogs based on this Q&A.

Labels:

• Discovery
• Service Mapping