Session Code: CSS0035

Presenter(s): Linda

Company(s): Brookdale Senior Living

Abstract:

It’s difficult to find a single individual, under budget, with ServiceNow and UI/UX experience that can look at service from an end user perspective.

What skills, attitude and experience are critical? What you think you need may not be correct.

Focusing on end users disrupts traditional IT thinking— this approach to staffing can successfully meet the challenge and invigorate teams, as well as improve customer satisfaction.