[ ](https://blog.glidefast.com/why-downtime-is-costly-for-energy-utility-companies-how-servicenow-itom-can-help)

In the [energy and utilities](https://glidefast.com/industry/energy-and-utilities) industry, downtime is not just an inconvenience—it’s a costly disruption. Service interruptions, IT failures, and operational inefficiencies can have a ripple effect on critical processes, customer trust, and financial performance. With increasing energy demands and regulatory scrutiny, energy and utility companies must prioritize system reliability and efficiency.

ServiceNow [ITOM](https://glidefast.com/solutions/servicenow-itom) (IT Operations Management) offers a solution that enables proactive monitoring, automated issue resolution, and improved operational visibility. By addressing IT-related disruptions before they escalate, companies can minimize downtime and maintain consistent service delivery.