We have considered a basic example to explore performance analytics(PA) for incident management.

Here, we have created a report on the PA dashboard to show the count of open and closed incidents per month.

We have used the ootb PA incident management. The following are the steps and minor changes that we have made

1. Indicator sources

Go to Performance Analytics --> Sources --> Indicator SourcesWe mention the source of the data and the conditions here.

- there are a few indicator sources that are already created. Here, we have selected Incidents.Open . It looks like below

- Similarly, we have created one for Incidents.Closed

2. Indicators

We didn't have to create any indicators. we used the existing indicators.

Go to Performance Analytics --> Indicators --> Automated Indicators

- Name - Number of open incidents

- Name - Number of closed incidents

3.Data Collection

Go to Performance Analytics --> Data Collector --> Jobs

- select [PA Incident] Historic Data Collection. This is run on Demand(It can be set accordingly)

- select Execute Now.

Here, it collects all the data depending on the breakdowns mentioned in the indicators.

Collection Parameters can be changed according to the interval.

3. Widget

Go to Performance Analytics --> Widget

To Display the data in the form of a report we use the PA Widgets.

Create a new widget with the indicators mentioned above. Please find below the screenshot

4. Add to Dashboard

Go to Performance Analytics --> Dashboard

Here, search for the widget and add it to the dashboard

This is a basic demo to start with PA. Hope it helps!

(p.s https://community.servicenow.com/community?id=community_article&sys_id=732c2661dbd0dbc01dcaf3231f961...)